TERMS & CONDITIONS

 

At Maui Dreams Dive Company, we understand the importance of your time and money. We also reserve limited spaces for our divers and students. To keep our policies clear and fair for everyone, please review the following cancellation, rescheduling, refund, and participation policies before booking.

 

By booking a dive, class, or other activity with Maui Dreams Dive Company, you acknowledge and agree to these Terms & Conditions.

 

CANCELLATION & RESCHEDULING POLICY

 

Cancellations or rescheduling requests made at least 72 hours before the scheduled start time may be changed or cancelled without penalty.

 

For cancellations made within 72 hours of the scheduled start time, a 20% cancellation fee will apply.

 

Rescheduling within the 72-hour window is subject to a $99 rescheduling fee.

 

Cancellations or rescheduling requests made inside 72 hours of the scheduled start time may result in forfeiture of all monies paid.

 

Reservations should be treated much like event tickets. Once we reserve a space for you, that space may no longer be available to another guest.

 

If you make a reservation for multiple divers, you are financially responsible for all divers included in your booking.

 

HOLIDAY CANCELLATION POLICY

 

For reservations occurring between December 15 and January 15, the standard 72-hour cancellation and rescheduling period is extended to 96 hours.

 

PRIVATE CHARTERS

 

All private charter reservations require a minimum of 96 hours’ notice for cancellation or rescheduling.

 

COURSE & TRAINING REFUND POLICY

 

Our scuba courses are intentionally kept small, and your reservation secures one of a limited number of student spaces.

 

Once training dates have been agreed upon and reserved, Maui Dreams Dive Company will not issue a refund if a student voluntarily chooses to discontinue training.

 

Students must successfully meet the required course standards to progress through training. If a student is unable to continue at the pace of the scheduled course, or if the instructor determines that continuing would not be appropriate or safe, refunds will not be issued for the unfinished portion of the course.

 

When possible, management may offer options to continue training through rescheduling or private instruction. Additional fees may apply.

 

If additional training days are required beyond the originally scheduled course dates, additional charges may also apply.

 

MEDICAL EXCEPTIONS

 

Cancellation fees may be waived when Maui Dreams Dive Company receives documentation from a local medical provider showing that the guest received medical examination or treatment within 48 hours of the scheduled activity.

 

A medical exception applies only to the affected guest and does not automatically extend to accompanying divers.

 

ROAD CLOSURES & MAJOR WEATHER EVENTS

 

Cancellation fees may be waived when a guest is unable to reach the activity because of an official road closure or significant weather event affecting the general public.

 

WEATHER CANCELLATIONS

 

Safety always comes first.

 

If Maui Dreams Dive Company cancels a shore dive or other activity because conditions are unsafe, we will first attempt to reschedule your activity when possible.

 

If we are unable to reschedule an activity cancelled by Maui Dreams Dive Company due to weather or unsafe conditions, a full refund will be provided.

 

DIVER EXPERIENCE REQUIREMENTS

 

If it has been more than two years since your last dive, Maui Dreams Dive Company may require you to complete a refresher dive before participating in certain diving activities.

 

Depending on your experience and the planned dive, we may also require or recommend a private dive professional to accompany you.

 

These requirements are designed to protect you, your dive group, and our staff.

 

MERCHANDISE RETURNS & REFUNDS

 

If a new merchandise item is determined to be defective and cannot reasonably be repaired, a refund may be issued at the discretion of Maui Dreams Dive Company.

 

If you simply change your mind about a merchandise purchase, a cash refund will not be issued. We may provide store credit for the original purchase price provided that the item:

 

• Is returned within 48 hours of purchase

• Is unused and in like-new, resalable condition

• Includes all original packaging and materials

 

QUESTIONS?

 

We want our policies to be clear before you book. If you have questions regarding a reservation, cancellation, course, or these Terms & Conditions, please contact Maui Dreams Dive Company before completing your booking.